Contact KeraFirm Pro
Our customer support team is here to help with order questions, shipping inquiries, refund requests, or general product information. Choose the contact method that works best for you.
📧 Email Support
For most inquiries, email is the fastest way to reach us. We typically respond within 24 hours during business days.
📞 Phone Support
Speak directly with a customer service representative during business hours.
Phone: 1-800-390-6035
Hours: Monday–Friday, 9 AM – 5 PM Eastern Time
Weekend inquiries: Please email us and we'll respond the next business day.
What to Include in Your Message
To help us respond quickly, please include the following when you reach out:
- Your full name (as it appears on the order)
- Your ClickBank order number (from the confirmation email)
- The email address used for the purchase
- A clear description of your question or concern
Common Inquiries
Order Status & Shipping
Tracking information is emailed to you within 60 hours of your order confirmation. If you haven't received tracking after that window, check your spam folder first, then reach out to our team.
Refund Requests
Refunds are handled under our 60-day money-back guarantee. Contact us with your order number to begin the return process. Our team will provide the return address and next steps within 1–2 business days.
Product Questions
Most questions about ingredients, application, and expected results are covered on our main page and in our FAQ section. If you have a specific question not covered there, we're happy to help.
Order Processing
Orders are securely processed by ClickBank, our authorized retailer. The charge on your statement will appear as CLKBANK or CLICKBANK. If you have billing questions specifically about your ClickBank transaction, you can also reach ClickBank support directly through your order confirmation email.
Response Times
- Email: Within 24 hours on business days
- Phone: Immediate during business hours
- Refund inquiries: Return authorization within 1–2 business days
- Damaged shipments: Priority response within 12 hours
We look forward to hearing from you and helping make your KeraFirm Pro experience a great one.