Refund Policy

Last updated: August 30, 2026

KeraFirm Pro stands behind every bottle with a full 60-day money-back guarantee. If you're not completely satisfied with your purchase, you may request a refund within the guarantee window described below.

1. Money-Back Guarantee Window

You have 60 days from the date your KeraFirm Pro order is delivered to request a refund. The delivery date is confirmed by the tracking information provided by our shipping partner.

2. How to Request a Refund

To initiate a refund:

• Contact our customer support team by email at contact@kerafirmpro-product.com or by phone at 1-800-390-6035.
• Include your order number, the name on the order, and the reason for the refund.
• Our team will respond with the return shipping address and a return authorization within 1–2 business days.

3. Return Requirements

To qualify for a full refund, you must return all bottles from your original order — both opened and unopened — along with the packing slip from your original shipment. This applies regardless of package size (2-bottle, 3-bottle, or 6-bottle).

4. Return Shipping

Return shipping is the customer's responsibility. We recommend using a trackable shipping method to ensure your return is received. KeraFirm Pro is not responsible for returns lost in transit.

5. Refund Processing Time

Once your return is received and inspected, refunds are typically processed within 5 to 10 business days. The refund will be issued to the original payment method. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.

6. What Is Refunded

The refund covers the full purchase price of the product. Original shipping fees and any return shipping costs are not refundable.

7. Bonus Materials

Digital bonuses included with 6-bottle orders (The Skin Reset, Fresh Steps, and Pain-Free Motion) are yours to keep even if you request a refund on the product.

8. Order Processed by ClickBank

Since orders are processed by our authorized retailer ClickBank, refunds are also handled through the ClickBank system. When contacting customer support, please reference your ClickBank order number (found in your original confirmation email). The charge on your statement will appear as CLKBANK or CLICKBANK.

9. Damaged or Defective Products

If your order arrives damaged or defective, contact customer support within 7 days of delivery with photos of the damaged product. We will arrange a replacement or refund at no cost to you.

10. Questions?

If you have questions about our refund policy, contact us:

• Email: contact@kerafirmpro-product.com
• Phone: 1-800-390-6035
• Hours: Monday–Friday, 9 AM – 5 PM Eastern Time