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Shipping Policy

Last updated: August 30, 2026

KeraFirm Pro ships to customers throughout the United States and to select international destinations. Delivery times and shipping charges vary by package size and destination.

Order Processing

All orders are processed within 24 to 48 hours of receipt. Orders placed on weekends or holidays are processed the next business day. You will receive an order confirmation email immediately after purchase and a separate shipping confirmation with tracking information within 60 hours.

United States Shipping

Shipments are sent via major U.S. carriers with tracking. Delivery times are estimates and may vary based on your location and carrier conditions.

International Shipping

KeraFirm Pro ships to the following countries in addition to the United States:

International delivery time: 10 to 15 business days from date of shipment.

International shipping charges: Vary by destination and package size. The final shipping cost is calculated at checkout before you complete your order.

Customs and Import Duties

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Contact your local customs office for information on potential charges before ordering.

Order Tracking

Once your order ships, you'll receive an email with tracking information. You can use this to monitor your shipment's progress until it arrives at your address. If you don't receive tracking within 3 business days of ordering, check your spam folder or contact our support team.

Delivery Confirmation

Most packages are delivered without a signature. If no one is available to receive the package, the carrier will follow their standard local procedures (leaving it at the door, at a neighbor's, or attempting redelivery). Please provide a delivery address where packages can be safely received.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or unclaimed pickup, we will contact you to arrange re-shipment. Additional shipping charges may apply for the second delivery attempt.

Lost or Damaged Shipments

If your package arrives damaged, contact us within 7 days of delivery with photos of the damaged product and packaging. We will arrange a replacement at no cost to you.

If tracking shows delivery but the package cannot be located, first check with neighbors and your local carrier depot. If it still cannot be found, contact our team and we'll help investigate with the carrier.

Address Changes

If you need to update your shipping address after placing an order, contact us immediately at contact@kerafirmpro-product.com. Address changes are only possible before the order ships. Once shipped, we cannot reroute the package.

Questions?

For any shipping-related questions: